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Sr. Solutions Architect- Global Customer eXperience Lexington, MA (US)

ownCloud, the leader in storage agnostic, under your control, enterprise file sync and share software, is looking for a Solutions Architect, based in the Boston area.  We are a well funded, highly dynamic, early-stage company in a fast growing market.

The Solutions Architect will work closely with customers and prospects across the US and will own getting to the “production win” during the post-sales deployment process.  Candidate must be highly motivated and be able to build strong relationships with customers, develop and manage deployment and production proposals, coordinate technical resources remotely, and answer technical questions from the customer. Familiarity with corporate IT infrastructure, web applications, PHP, databases and n-tier architectures a necessity. Open source experience and knowledge of Linux a plus.

Candidate will be asked to:

  • Meet existing and prospective customers face to face and on the phone to review their deployment & production requirements
  • Travel to customer locations, demonstrate the product, and ensure the customer solution has been validated
  • Respond to customer technical questions, configuration issues and other pre & post sales activities as needed
  • Rapidly understand customer needs and turn them into a proposed solution
  • Coordinate global development resources, both internally and externally, to get the “production” win
  • Manage the technical aspects of any configuration or custom development work required
  • Be highly motivated and self-driven to do the right thing for the customer, ensure they choose and deploy the ownCloud solution and are set up for success long term

Requirements:

  • BA/BS or equivalent in related field
  • 5-10 years of experience in a customer facing technical role, preferably pre-sales, preferably for a software vendor
  • Basic Skills:
    • LAMP Stack, Oracle DB
    • Scaling: Webserver Scaling, DB Nodes/Scaling
    • Storage
    • LDAP/AD
    • Java Script
    • CSS Style Sheets (to brand the web GUI)
    • Installing ownCloud
    • Configuring ownCloud
    • LDAP
    • Integrating MS Sharepoint
    • Integrating Windows Shares
  • Familiarity with open source software, open source business models
  • Experience with user-management and directory services
  • Experience with Linux, Windows, PHP and Databases
  • Experience with high performance web-applications and Clusters
  • Knowledge of ownCloud a significant plus
  • Up to 25% domestic travel may be required

 

Qualified candidates should submit resumes to:  cnickerson@owncloud.com

Local candidates only please – no relocation is available for this position.

ownCloud is an Equal Opportunity Employer

Sr. Solutions Architect- Global Customer eXperience Germany

ownCloud, the leader in storage agnostic, under your control, enterprise file sync and share software, is looking for a Solutions Architect, based in Nuernberg, Germany. We are a well funded, highly dynamic, early-stage company in a fast growing market.

The Solutions Architect will work closely with customers and prospects across the US and will own getting to the “production win” during the post-sales deployment process. Candidate must be highly motivated and be able to build strong relationships with customers, develop and manage deployment and production proposals, coordinate technical resources remotely, and answer technical questions from the customer. Familiarity with corporate IT infrastructure, web applications, PHP, databases and n-tier architectures a necessity. Open source experience and knowledge of Linux a plus.

Candidate will be asked to:

  • Meet existing and prospective customers face to face and on the phone to review their deployment & production requirements
  • Travel to customer locations, demonstrate the product, and ensure the customer solution has been validated
  • Respond to customer technical questions, configuration issues and other pre & post sales activities as needed
  • Rapidly understand customer needs and turn them into a proposed solution
  • Coordinate global development resources, both internally and externally, to get the “production” win
  • Manage the technical aspects of any configuration or custom development work required
  • Be highly motivated and self-driven to do the right thing for the customer, ensure they choose and deploy the ownCloud solution and are set up for success long term

Requirements:

  • BA/BS or equivalent in related field
  • 5-10 years of experience in a customer facing technical role, preferably pre-sales, preferably for a software vendor
  • Basic Skills:
    • LAMP Stack, Oracle DB
    • Scaling: Webserver Scaling, DB Nodes/Scaling
    • Storage
    • LDAP/AD
    • Java Script
    • CSS Style Sheets (to brand the web GUI)
    • Installing ownCloud
    • Configuring ownCloud
    • LDAP
    • Integrating MS Sharepoint
    • Integrating Windows Shares
  • Familiarity with open source software, open source business models
  • Experience with user-management and directory services
  • Experience with Linux, Windows, PHP and Databases
  • Experience with high performance web-applications and Clusters
  • Knowledge of ownCloud a significant plus
  • Up to 25% domestic travel may be required

Great opportunity to get in on the ground floor of a hot young company.

Please send your resume to work@owncloud.com and tell us why you’d like to work for ownCloud!
ownCloud GmbH, Schloßäckerstraße 26a, 90443 Nuremberg, Germany

Your Data, Your Cloud, Your Way!

Business Development Representative (BDR) Nürnberg, Germany (EMEA)

As an ownCloud Business Development Representative BDR, you will be responsible for working directly with Prospects, Customers and/or Partners across Europe and Asia. You will be responsible for qualifying Leads by telephone, or email.
It is expected that this person is highly motivated, has an interest in technology and is capable of working independently / interacting with Prospects and Customers directly in a Start up environment.

Essential Duties and Responsibilities

  • Excellent communication skills
  • Qualify inbound sales leads of companies belonging to the SME market
  • Manage incoming Leads and qualify potential customers
  • Communicate with customers and prospects by phone, email, Skype, etc.
  • Manage your lead queues
  • Schedule meetings for the responsible Account executive
  • Document all interactions in Salesforce

Experience Requirements
Minimum of 2+ years experience in Lead qualification or Inside Sales via telephone & email

Language Requirements (preferred)
Fluent English and German (reading, writing, speaking), any additional European Language is a plus

Core Competencies

  • Excellent communication skills
  • Executive level communication skills are required. Contacts can range from an IT student to CEO, CTO, IT Director, etc.
  • Willing to learn
  • Start up mentality
  • Fluent in both spoken & written forms of English & German
  • Experience with Open Source IT Solutions would be a plus
  • A good understanding of basic IT terminology is a plus. You will not have detailed technical conversations, but basic knowledge is helpful
  • Salesforce experience is a plus
  • Additional languages are a plus

Great opportunity to get in on the ground floor of a hot young company.

Please send your resume to work@owncloud.com and tell us why you’d like to work for ownCloud!
ownCloud GmbH, Schloßäckerstraße 26a, 90443 Nuremberg, Germany

Your Data, Your Cloud, Your Way!

Sales Engineer Nürnberg, Germany (EMEA)

As an ownCloud Global Customer eXperience Sales Engineer, working in a vibrant small but very successful company, you will assist both ownClouds internal Account Management team as well as partners in identifying business value and collaborating on revenue generating strategies and opportunities. As a secondary focus, you will participate on various projects to improve the overall sales process.

It is expected that this person is highly motivated, technically strong, and capable of working independently / interacting with Customers and Partners directly. Experience in presales role for large enterprise environments with common understanding of enterprise infrastructures is a must.

Essential Duties and Responsibilities

  • Provide technical leadership plus coaching and ensure best practices are followed in all areas affecting the sales cycle and post-sale customer satisfaction
  • Technical support of the Sales team in identification the Enterprise customer needs
  • Deliver product demonstrations, meet with prospects to identify their requirements
  • Provide a high level of technical guidance during all phases to the customer interaction
  • Complete bid responses, RFP responses and proposals as required.
  • Assist in account reviews and planning sessions to maintain highest customer loyalty
  • Help drive key feature requirements into Product Management & Engineering
  • Conduct technical webinars and workshops as well as presentations at conferences, trade shows and other major events
  • Willing to increase knowhow across Linux / Windows  enterprise infrastructure components and software solutions administration

Requirements

  • 3+ years experience in (pre-sales) technical consulting
  • Enterprise infrastructure architecture knowledge
  • Good LAMP stack administration and configuration knowhow
  • Windows Server administration experience
  • Strong Project Management skills and proven multi-tasking abilities
  • Strong interpersonal, communication, and presentation skills – both written and verbal, including outstanding presentation skills
  • Demonstrated ability to create and tailor demonstrations and presentations to technical and business audiences from various levels of management, conveying passion and conviction
  • Strong desire and ability to learn quickly and acquire new skills
  • Outstanding teamwork and organizational skills with excellent attention to detail and strong analytical skills
  • Proficiency in office suite
  • Managing Proof of Concepts, including both business and technical success criteria
  • Fluency in German and English

A big plus if additional experience with:

  • LDAP / AD
  • Authentication / Authorization

Education Requirements 
Degree/Diploma Obtained
BA or BS in Computer Science, Information Technology or equivalent field of study

Travel Requirements
up to 50% travel to customer or partner locations mainly in the DACH region

Please send your resume to work@owncloud.com

Account Executive (Channel Sales) Germany (Nürnberg)

As an ownCloud Account Executive for Partners, you will be responsible for working directly with Partners (i.e. Service Providers, System integrators, Support and/or Consulting Partners) across EMEA and APEC. You will identify, qualify and close sales opportunities, demonstrate the ability to build pipeline over the phone and in onsite meetings, talk credibly with technical and economic buyers, sell technical products in a start-up environment, manage a forecast, and have a proven track record of success. You can expect some occasional travel as needed to Prospects, Customers or Partner locations.

It is expected that this person is highly motivated, technically strong, and capable of working independently/ interacting with Prospects, Customers and Partners directly. Experience selling solutions with Partners to Enterprise IT (B2B) is preferred while field sales experience is a must, open source experience is an additional plus.

Essential Duties and Responsibilities

  • Exceed your bookings quota and individual MBO assignments
  • Qualify inbound Cloud Service Provider leads and manage the entire sales cycle including discovery, qualification, prospecting, negotiating and closing
  • Qualify inbound Partnership requests
  • Help existing Partners to sell ownCloud to their Customer base, support them during the entire sales cycle including discovery, qualification, prospecting, negotiating and closing if required
  • Communicate with Partners and Prospects by phone, email, in web conferences and onsite meetings
  • Manage your pipeline and forecast
  • Travel to Prospect & Partner locations, schedule and manage interactions, and provide status reports (internal and external)
  • Work closely together with the direct sales team and the marketing team
  • Develop a Partner Program together with the Sales Manager and act accordingly: informing all Partners on a regular basis, set up Partner meetings, webinars, etc.
  • Document properly in the CRM

Education Requirements
Bachelor’s Degree required

Experience Requirements
3 years of B2B sales experience, field Sales and Channel experience are a plus

Language Requirements (preferred)
Fluent English and German (reading, writing, speaking), any additional European Language a plus

Core Competencies

  • Must be a self starter and sales hunter
  • Demonstrated success in meeting and exceeding quota
  • Proven ability to sell to Technical and Economic Buyers
  • Experience leveraging a relevant sales methodology
  • Superior communication skills
  • Willingness to travel
  • Open Source Experience a plus

Great opportunity to get in on the ground floor of a hot young company.

Please send your resume to work@owncloud.com and tell us why you’d like to work for ownCloud!
ownCloud GmbH, Schloßäckerstraße 26a, 90443 Nuremberg, Germany

Your Data, Your Cloud, Your Way!

Account Executive Germany

ownCloud, the leader in storage agnostic enterprise file sync and share software, is looking for an Account Executive. We are a well funded, highly dynamic early-stage company in a fast growing market. The role requires the candidate to identify, qualify and close sales opportunities. Ideal skills include a demonstrated ability to build pipeline over the phone and in onsite meetings, talk credibly with developers, sell technical products in a start-up environment, manage a forecast, and have a proven track record of success. Experience selling solutions to Enterprise IT is a plus as well as field sales experience.

Responsibilities:

  • Beat your quota
  • Qualify inbound sales leads
  • Manage the entire sales cycle including discovery, qualification, prospecting, negotiating, closing and account management
  • Communicate with customers and prospects by phone, email, in webmeetings and in onsite meetings
  • Manage your pipeline and forecast

Requirements:

  • Bachelor's Degree with 2-4 years of B2B inside sales experience
  • Field Sales Experience a plus
  • Must be a self starter and sales hunter
  • Experience with Salesforce.com
  • Demonstrated success in meeting and exceeding quota
  • Proven ability to sell to developers
  • Experience leveraging a relevant sales methodology
  • Superior communication skills
  • Willingness to travel

Great opportunity to get in on the ground floor of a hot young company.

Please send your resume to work@owncloud.com and tell us why you’d like to work for ownCloud!
ownCloud GmbH, Schloßäckerstraße 26a, 90443 Nuremberg, Germany

Your Data, Your Cloud, Your Way!

Key Account Manager (Sales) Germany

As an ownCloud Key Account Manager, you will be responsible for working directly with large Prospects, Customers and/or Partners across Europe and Asia. You will identify, qualify and close sales opportunities, demonstrate the ability to build pipeline over the phone and in onsite meetings, talk credibly with technical and economic buyers, sell technical products in a start-up environment, manage a forecast, and have a proven track record of success. You can expect some occasional travel as needed to Prospect, Customer or Partner locations.

It is expected that this person is highly motivated, technically strong, and capable of working independently / interacting with Prospects, Customers and Partners directly. Experience in selling solutions to Enterprise IT (B2B) and field sales experience is a must, an open source experience is a plus.

Responsibilities:

  • Beat your quota
  • Qualify inbound sales leads of companies belonging to the Large Enterprise market in EMEA & Asia
  • Manage the entire sales cycle including discovery, qualification, prospecting, negotiating, closing and account management
  • Communicate with customers and prospects by phone, email, in webmeetings and in onsite meetings
  • Manage your pipeline and forecast
  • Travel to Prospect, Customer & Partner locations, schedule and manage interactions, and provide status reports (internal and external)
  • Document properly in the CRM

Requirements:

  • Bachelor's Degree required
  • Seven years of B2B sales experience, minimum five years as a Field Sales
  • Fluent English and German (reading, writing, speaking), any additional European Language a plus
  • Must be a self starter and sales hunter
  • Demonstrated success in meeting and exceeding quota
  • Proven ability to sell to Technical and Economic Buyers
  • Experience leveraging a relevant sales methodology
  • Superior communication skills
  • Willingness to travel in EMEA and Asia
  • Open Source Experience a plus

Great opportunity to get in on the ground floor of a hot young company.

Please send your resume to work@owncloud.com and tell us why you’d like to work for ownCloud!
ownCloud GmbH, Schloßäckerstraße 26a, 90443 Nuremberg, Germany

Your Data, Your Cloud, Your Way!

Product Support Engineer (GCX) Nürnberg, Germany

Position Summary

As an ownCloud Global Customer eXperience Product Support Engineer, you will be responsible for working directly with our customers to provide high quality technical support in all stages of ownCloud deployment. When not working directly with our customers, you may also work on documentation or programming tasks as appropriate. We are interested in candidates that have a creative problem solving streak, and who work well as part of a global team. You can expect to work out of offices in the Boston area, and you may be needed to take on-call support shifts at various times throughout the year.

You may be called upon to assist with and in teaming with other GCX members working on Customer/Partner’s pre-deployment projects (all flavors including add-on consulting, training, or other professional services as required). Primarily this role will help with the workload of the Support Center, especially as it relates to their assigned area of coverage working with Engineering teams in the development of features, identification of software defects, and the resolution of Customer/Partner issues. You can expect some occasional travel as needed to Customer or Partner locations.

It is expected that this person is highly motivated, technically strong, and capable of working independently/ interacting with Customers and Partners directly. Experience supporting technical projects in large enterprise environments is a must, open source experience and knowledge of common enterprise infrastructure highly desired.

Essential Duties and Responsibilities

  • Take ownership of support issues with our customers and see them through to resolution
    • Work with the Customer/Partner to identify the issue and provide supporting information
    • Reproduce the issue in an ownCloud environment
    • Work with the Engineering Team to reproduce the issue and resolve it
    • Communicate with Customers throughout the process
  • Resolving customer complaints without the need to escalate issues
  • Document troubleshooting tips, FAQs and work arounds
  • Serve as an expert on the practical installation of the ownCloud product as needed
  • Be highly motivated and self-driven to do the right thing for the customer and ensure customer success and technical acceptance
  • Identify, troubleshoot, and resolve integration and installation issues with Customers & Partners
  • Identify and resolve bugs in the ownCloud product preventing Customer deployment or production
  • Work with Customers & Partners post-sale and pre-deployment to support their implementation projects and help them be successful through their entire lifecycle with ownCloud
  • Work with the product management, sales and support teams regularly to document and share lessons learned with the greater ownCloud team
  • Be highly motivated and self-driven to do the right thing for the Customer/Partner and ensure project success and technical acceptance
  • Customer eXperience (CX) “ownership” attitude & Net Promoter System (NPS) philosophy practices

Education Requirements
BA or BS in Computer Science, Information Technology or equivalent field of study

Experience Requirements
5-7 Years of experience in delivering consulting, training, or supporting the related technologies as listed within this job description for large enterprise, government agencies, or institutions.

  • Proven track record as a support engineer in enterprise software
  • Demonstrated acumen working directly with technical customers to install, configure or troubleshoot customer issues remotely over the phone
  • Experience with PHP in scalable production applications, and integrating PHP with MySQL, SQL Server and Oracle
  • Self-motivated, self-starter, work well alone without constant supervision.

Core Competencies
Skills and Abilities – Additional Information

    Experience(preferred) with:

  • Load balancers and webserver clusters
  • Database administration and maintenance techniques
  • NFS and SAN devices or other storage back ends
  • Distributed, scalable file systems (glusterFS, GPFS,etc)
  • Object stores
  • Apache/webserver operations
  • PKI experience
  • Linux Operation Systems
  • LDAP (Active Directory)

Great opportunity to get in on the ground floor of a hot young company.

Please send your resume to work@owncloud.com and tell us why you'd like to work for ownCloud!
ownCloud GmbH, Schloßäckerstraße 26a, 90443 Nürnberg, Germany

Your Data, Your Cloud, Your Way!